Sales Automation:

Help optimise your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight.

Improve sales planning and management

• Automate your lead system
• Manage opportunities efficiently
• Streamline account management
• Boost sales productivity
• Enhance pipeline management
• Simplify workflow processes
• Leverage Mobile Express to access your CRM on your smartphone
• Gain visibility and improve sales decision making

Customer Service:

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that lets them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation.

• Manage accounts with insight and collaboration
• Enhance customer service with insightful, actionable intelligence
• Respond to service cases quickly and precisely
• Simplify contract management
• Get the right information for your customers at the right time
• Streamline scheduling with all the resouces required to perform a service
• Establish processes that facilitate a connected organisation that is collaborative and integrated

Marketing:

Get a CRM marketing solution that is flexible, easy to use and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity and gain actionable insight into your marketing efforts.

• Manage customer data effectively
• Segment to pinpoint you marketing efforts
• Streamline campaign planning
• Simplify campaign execution
• Improve response management
• Streamline lead tracking
• Extend value by using CRM within Microsoft Office Outlook
• Automate workflows
• Gain key marketing insights with analytics and data visualisation

Want to know more?

If you would like more information on Microsoft Dynamics CRM, or would like to speak to a business consultant about your organisation's needs, call GSS today on:

1300 889 722

Alternatively complete the questionnaire above to tell us a bit more about your situation we will email additional information to you to illustrate how:                            

Better relationships = Better business