Communication is key in every business. How your organisation interacts over the telephone with clients, partners, or other branches, forms a large part of your communication profile. Even with the advent or email and instant messaging, the telephone remains one of the most used business tools at our disposal.

GSS can offer you a range of solutions to better leverage your telephone network making use of new technologies to enable your organisation to get more from its telephone network, and better control and manage telephone-based communications.

GSS IP Telephony Solutions

IP telephony represents one of the greatest advantages available to Australian businesses today.

GSS works with Cisco telephony systems to design voice and data solutions that deliver real benefits including:

• Greater productivity
• A fully scalable telephony solution

• Faster and more simple communications

• Reduced communication costs

• Increased collaboration

• VoIP with business grade security and quality of services

Organisations all over Australia are making the move to IP telephony and with GSS you can ensure that ensure that you have a fully converged voice and data solution ensuring low cost of ownership and future-proofed technology.

GSS Call Management and Call Centre Solutions

Whether you have a dedicated Contact Centre, or are an organisation with a business need to better manage call traffic, GSS has a range of solutions to help:

GSS CyDesk – Telephony and Unified Communications Manager

• All Telephony controls from your desktop
• Click to Dial
• Screen Pop on incoming call
• Database & CRM integration
• Log history to your CRM
• Review staff and colleagues status with CyDesk™ ‘presence’ management
• Manage your calls with speed dials, re-dial, missed call and received call lists
• Optional - Add voice recording – see CyRecord™
• Optional - Integrated Reporting, Analysis and Billing with CyReport™

GSS CyRecord – Integrated and Flexible Call Recording

• Record All Calls
• Record Random Calls
• Files stored as .wav or MP3
• Compressed storage approx. 120k per minute via MP3

(following features available when integrated with CyDesk™ only)

• Record on Demand
• Conditional Recording
• All Recording controls from your desk
• Link recording file to date, time, agent name, call completion codes and customer name
• Auto-link to CRM or Outlook customer record when integrated with CyDesk™
• Allow/Disallow user playback and email of recordings direct from CyDesk™ client

GSS CyReport – Business Intelligence Reporting

• Powerful SQL based engine
• Reporting of Telephone & Call Centre data in one module
• Simple to operate
• Over 150 reports
• Report output to Print, CSV, PDF, Excel, E-Mail
• Customisable Bill format Reports with optional Tax settings
• Powerful carrier tariff configurator
• Directory & Information Module
• Multi-User & Multi-Site options
• Serial and IP logging
• Serviced Office & Hospitality specialised modules

Other Communication Solutions from GSS include:

GSS CyConsole – Intelligent Unified Communications  for Front Desk Operations

GSS CyQ − Multi-Media Super Highway Inbound Call Centre

GSS CyCall − Multi-Media Outbound Call Centre

GSS CyLive – Intelligent Interactive Voice Response (IVR) Server

GSS CySMS – Integrated SMS Module

To find out more about GSS Call Management Solutions, Complete the form on the right of this page and we will supple the requested brochures.